Shipping Details

Customer Care: yourfriends@rtla.com.au 

Operating hours: Monday to Friday - 8:00am - 4:00pm AEST

Orders are processed Monday - Friday (excluding public holidays) from 8:00am - 4:00pm AEST depending on how busy we are at the warehouse, it can take 1-2 business days for orders to be shipped.

Tracking advice will be sent to your email once your order has dispatched.

In the event of a large online promotion, our orders team can get quite backed up due to a massive influx of orders in a short amount of time.

We do not accept any liability for orders that are not delivered within the expected timeframe due to the fault of any party but RTLA Apparel. Please ensure you leave plenty of time for processing, dispatch and delivery of your order.

DELIVERY TIMES WITHIN AUSTRALIA

https://auspost.com.au/service-updates/domestic-delivery-times

* Shipping time may vary according to Australia Post and Courier time frames and zones  these times do not include order processing time.

* Shipping times will vary depending on your delivery location, it takes less time to deliver to Metro than to rural addresses, please make sure you factor these added times in when placing your order.

INTERNATIONAL ORDERS

All orders outside of Australia & New Zealand are sent via Australia Post Standard International. Please note that all International orders (including New Zealand) may be subject to customs inspections and import duties fees and taxes unique to your country. The responsibility for checking and paying any additional import duties and taxes at this point in time falls upon the customer.

Please Ensure to check your Order Value and the relevant Import Taxes and Duties Before placing your order.

Australia Post International Shipping times

TAXES & DUTIES

Please Note Taxes and Duties may be charged for International Orders.

All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.

If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.

FREE SHIPPING

Free Shipping is offered on all Orders over $100 AUD within Australia & New Zealand, And over $250 AUD for International Worldwide Orders. Free Shipping is automatically applied at checkout. The shipping method is standard post via Australia Post for both domestic orders within Australia, and for all international orders.

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    Our screen printing process showcases vibrant colours, precise detailing, and remarkable durability, ensuring your creations stand the test of time. From intricate patterns to bold graphics, we capture every nuance with precision and finesse.

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    Wash and Go

    Experience the pinnacle of print quality that withstands the test of time and frequent washing! Our commitment to excellence ensures your designs retain their brilliance, wash after wash.

  • FAST DELIVERY FROM WAREHOUSE

    Local Logistics Partner

    We understand the excitement of receiving your order promptly, and that's why we take pride in our delivery services. Partnering with Australia Post.

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